Disagreements between landlords and tenants are a normal part of rental property ownership. The key is knowing how to resolve them fairly, quickly and within the law.
1. Start with clear communication
Many disputes can be resolved with a calm, direct conversation. Put the issue in writing so both parties have a record of what was discussed and agreed.
2. Know your rights and responsibilities
The Residential Tenancies Act sets out the rules for landlords and tenants. Understanding your obligations helps you avoid disputes and resolve them faster when they arise.
3. Use mediation if needed
If you canu2019t reach agreement, mediation through Tenancy Services is a low-cost way to resolve the dispute with a neutral third party helping you find a solution.
4. The Tenancy Tribunal
If mediation fails, the Tenancy Tribunal can make a binding decision. It handles disputes about rent, bonds, damage, repairs and tenancy terminations.
For more information, visit the Tenancy Services website or contact our team for advice.